Privacy policy
Last Updated: 15 August 2025
Sadhna Store ("Sadhna Store", "we", "us", or "our") operates Sadhnastore.com (the "Website") and provides online shopping services for devotional, puja and related products.
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you when you use our Website or purchase our products.
By accessing or using Sadhnastore.com, placing an order, creating an account, contacting us, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our Website, place an order, contact us, or interact with our services.
Depending on how you use our Website, this may include:
Personal and Contact Information
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Shipping/delivery address
- City, state, PIN code and country
- Other information necessary to process and deliver your order
Order and Transaction Information
We may collect information relating to your purchases, including:
- Products ordered
- Product quantity and variants
- Order ID
- Order value
- Order date and time
- Delivery information
- Cancellation, replacement or complaint information
- Customer communications relating to your order
Payment Information
When you make a payment on our Website, payment information may be processed by our third-party payment gateway or payment service provider.
Depending on the payment method used, this may include transaction-related information such as:
- Payment status
- Transaction ID
- Payment method
- Payment confirmation
- Other information required for payment processing
We do not intentionally store your complete debit card, credit card, UPI PIN, CVV or internet banking credentials on our own servers.
Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
Device and Technical Information
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Date and time of access
- Referring website
- Website interaction information
- Cookies and similar technologies
2. How We Collect Information
We may collect information:
- Directly from you when you place an order or submit information.
- Automatically when you browse or interact with our Website.
- Through Shopify, which hosts and supports our online store.
- Through payment gateways and payment service providers.
- Through shipping and logistics partners.
- Through customer-support communications.
- Through marketing, analytics and advertising services that we use.
- From other service providers involved in providing our services.
3. How We Use Your Information
We use personal information only for legitimate business, service, operational, security and legal purposes.
This may include:
Order Processing
To:
- Process and confirm your orders.
- Verify your order information.
- Process payments.
- Pack and dispatch products.
- Arrange delivery.
- Provide order and shipment updates.
- Handle eligible cancellation, replacement or complaint requests.
Customer Support
We may use your information to:
- Respond to your questions.
- Resolve complaints.
- Investigate damaged or defective product claims.
- Process replacement requests.
- Communicate regarding your orders.
- Provide after-sales support.
Website Improvement
We may use technical and usage information to:
- Improve our Website.
- Understand customer behaviour.
- Improve website performance.
- Identify technical problems.
- Improve product presentation and customer experience.
Security and Fraud Prevention
We may use information to:
- Detect suspicious transactions.
- Prevent fraud.
- Protect our Website and customers.
- Investigate misuse of our services.
- Prevent unauthorized activities.
Marketing and Advertising
Where permitted by applicable law and subject to applicable consent/opt-out requirements, we may use relevant information to:
- Send promotional communications.
- Inform you about new products and offers.
- Show relevant advertisements.
- Measure advertising performance.
- Conduct remarketing and retargeting campaigns.
You may opt out of promotional communications where an unsubscribe or other opt-out mechanism is provided.
4. Cookies and Similar Technologies
Sadhnastore.com may use cookies, pixels, tags, scripts and similar technologies.
These technologies may help us:
- Keep the Website functioning properly.
- Remember your preferences.
- Maintain shopping-cart functionality.
- Understand Website usage.
- Measure advertising performance.
- Improve Website performance.
- Provide relevant marketing and advertising.
Some third-party services used by our Website may also place cookies or similar technologies on your device.
You may be able to manage or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.
5. Sharing of Personal Information
We do not sell your personal information as a standalone commercial product.
However, we may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Shopify
Our Website is powered and hosted through Shopify. Shopify may process information necessary to operate the online store, including information relating to your browsing activity, account, orders and transactions.
Payment Service Providers
We may share relevant information with payment gateways and payment service providers to process payments securely.
Shipping and Logistics Partners
We may provide your:
- Name
- Mobile number
- Shipping address
- Order details
to courier, shipping and logistics partners so that your order can be delivered.
Technology and Service Providers
We may use third-party providers for:
- Website hosting and technology
- Analytics
- Customer support
- Email/SMS/WhatsApp communication
- Marketing
- Advertising
- Data storage
- Fraud prevention
- Website security
Such service providers may process information on our behalf for the purposes for which they have been engaged.
6. Advertising and Analytics
We may use third-party analytics and advertising technologies, including services provided by platforms such as Google and Meta, to understand Website activity and measure advertising performance.
These services may use cookies, pixels or similar technologies.
Depending on the service and applicable law, information may be used for:
- Website analytics
- Conversion measurement
- Advertising attribution
- Remarketing
- Audience creation
- Improving advertising relevance
Third-party platforms process information according to their own privacy policies and terms.
7. WhatsApp, SMS, Email and Customer Communications
If you provide your mobile number or email address, we may use it to communicate with you regarding:
- Orders
- Payments
- Shipping
- Delivery
- Customer support
- Replacement requests
- Important service-related notices
Where permitted and where you have provided the required consent, we may also send promotional communications.
You may opt out of promotional communications through the available unsubscribe or opt-out mechanism.
Transactional and essential service communications may continue where necessary to complete or support your order or provide the services you requested.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account credentials and devices.
If you suspect unauthorized use of your account or personal information, please contact us promptly.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Handling disputes and complaints
- Maintaining business and transaction records
- Preventing fraud
- Meeting legal, tax and accounting requirements
- Enforcing agreements and protecting our legal rights
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.
10. Your Privacy Choices and Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a privacy-related complaint or grievance.
Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes, legal claims, fraud prevention, dispute resolution or regulatory compliance.
We may need to verify your identity before processing certain requests.
11. Children's Privacy
Sadhnastore.com is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.
12. Third-Party Websites
Our Website may contain links or integrations to third-party websites, applications, social-media platforms, payment services or other services.
We are not responsible for the privacy practices, security or content of third-party services that we do not control.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. International Data Processing
Some of our technology, payment, analytics, advertising, hosting or service providers may process or store information outside India.
Where applicable, such processing may be subject to the privacy laws and contractual or security safeguards applicable to the relevant service provider.
By using our Website and services, you acknowledge that your information may be processed through service providers operating in locations outside your state or country, subject to applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices.
- Changes in technology.
- Changes in our services.
- Changes in applicable laws or regulations.
- Changes in third-party services.
When we update this Privacy Policy, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically.
15. Applicable Law
This Privacy Policy shall be interpreted and applied in accordance with the laws applicable in India.
Nothing in this Privacy Policy is intended to limit or exclude any privacy or consumer right that cannot legally be limited or excluded.
16. Privacy Grievances and Contact
If you have any question, concern, request or complaint relating to your personal information or this Privacy Policy, please contact us at:
Please provide sufficient details in your email so that we can understand and address your request.
17. Consent
By using Sadhnastore.com, providing information to us, creating an account, placing an order or otherwise interacting with our services, you acknowledge that you have read this Privacy Policy.
Where applicable law requires specific consent for a particular processing activity, we will seek such consent through an appropriate mechanism.
We will not treat a pre-ticked box or silence as affirmative consent where applicable law requires an explicit affirmative action. The Consumer Protection (E-Commerce) Rules specifically address affirmative consumer consent in e-commerce transactions.