Shipping policy

Last Updated: 15 August 2025

At Sadhna Store, we understand that timely delivery is an important part of your shopping experience. We carefully inspect, pack and dispatch every order to ensure that your Product reaches you safely.

Sadhna Store is a brand operated by Making India Enterprises.

1. Order Processing & Dispatch

Orders for Products that are available in stock are generally processed and dispatched as soon as reasonably possible after the order is successfully received and verified.

Our dispatch timeline may vary depending on:

Product availability
Order volume
Size and quantity of the Order
Payment confirmation
COD verification, where applicable
Packaging requirements
Operational and logistics conditions

During periods of heavy order volume, festive seasons, special occasions, promotional campaigns or unusually high demand, dispatch may take additional time.

We will make reasonable efforts to process and dispatch such Orders as quickly as possible.

2. Heavy / Bulk Orders

For orders containing a large quantity of Products, additional processing and packaging time may be required to ensure that the Products are properly packed and dispatched.

Such Orders may be processed in one or more shipments depending on Product availability, packaging requirements and logistics arrangements.

Where necessary, our team may contact the Customer regarding the Order before dispatch.

3. Shipping Across India

Sadhna Store may offer delivery across India through third-party courier and logistics partners.

Delivery availability may depend on the serviceability of the Customer's PIN code and the availability of suitable logistics services.

Certain remote, difficult-to-service or temporarily restricted locations may experience additional delivery time.

4. Delivery Timeline

The estimated delivery timeline, where displayed, is an approximate estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Actual delivery time may vary depending on:

Destination PIN code
Courier availability
Transportation conditions
Weather
Festivals and peak seasons
Public holidays
Remote-area delivery
Operational delays
Customer availability
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

We will make reasonable efforts to assist with genuine delivery delays.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed to the Customer before the Order is completed.

Any applicable shipping charge will be based on factors such as the Order, destination, shipping service and other applicable conditions.

6. Order Tracking

Where tracking is available, the Customer may receive tracking information after the Order has been dispatched.

Tracking information is generally provided by the applicable courier or logistics partner.

Tracking updates may occasionally take time to appear after dispatch.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

Name
House/building number
Street/locality
City
State
PIN code
Active mobile number

Sadhna Store may contact the Customer if the provided address or contact information appears incomplete or requires clarification.

Delivery delays or additional logistics issues caused by incorrect or incomplete information provided by the Customer may occur.

8. Customer Unavailability

If the Customer is unavailable when the courier attempts delivery, the courier partner may make additional delivery attempts according to its applicable procedures.

Customers should ensure that someone is available to receive the Order at the provided delivery address whenever possible.

9. Delayed or Failed Delivery

If an Order is delayed, held, returned or otherwise affected due to circumstances beyond Sadhna Store's reasonable control, we will make reasonable efforts to assist the Customer.

Circumstances may include:

Natural disasters
Floods
Fire
Severe weather
Strikes
Transportation disruptions
Government restrictions
Public disturbances
Courier network disruptions
Incorrect address or PIN code
Customer unavailability
Other circumstances beyond reasonable control

Nothing in this policy is intended to exclude any consumer right or remedy that cannot legally be excluded.

10. Delivery Confirmation

An Order may be considered delivered based on the delivery confirmation or status provided by the applicable courier/logistics partner.

If you believe your Order has been incorrectly marked as delivered but has not been received, please contact Sadhna Store as soon as possible with your Order ID.

We may coordinate with the courier/logistics partner to investigate the issue.

11. Damaged Package / Product

Because some Sadhna Store Products may contain glass and other delicate components, Customers are strongly advised to inspect the package at the time of delivery where reasonably possible.

For any Product received damaged or defective, please refer to our Return, Replacement & Refund Policy.

For transit-damage claims, a complete, continuous and unedited unboxing video is strongly recommended and may be required for verification.

The Customer should preserve the outer packaging and protective material until the issue has been resolved.

12. No Guarantee of Exact Delivery Date

Unless specifically communicated as a guaranteed delivery commitment, any delivery date or timeline displayed on the Website, checkout page, tracking page or communication should be treated as an estimated delivery timeframe.

Sadhna Store will make reasonable efforts to deliver Orders as quickly as possible, while recognizing that final delivery is performed by third-party logistics providers.

13. Multiple Products in One Order

If an Order contains multiple Products, the Products may be dispatched together or separately depending on:

Stock availability
Product size/quantity
Packaging requirements
Warehouse/dispatch arrangements
Logistics considerations

Where an Order is split into multiple shipments, applicable tracking information may be provided separately.

14. Cancellation After Dispatch

Once an Order has been dispatched, cancellation may not be possible.

For cancellation-related conditions, please refer to our Terms of Service and Return, Replacement & Refund Policy.

15. Contact for Shipping Issues

For any shipping or delivery-related query, please contact us through the details provided on our separate Contact Information page.

Please mention your Order ID whenever contacting us regarding an Order.

16. Applicable Law

This Shipping Policy shall be interpreted in accordance with applicable laws of India.

Nothing in this policy is intended to restrict or exclude any consumer right or statutory remedy that cannot legally be excluded.

17. Changes to This Shipping Policy

Sadhna Store may update this Shipping Policy from time to time to reflect changes in:

Shipping operations
Logistics arrangements
Website functionality
Business practices
Applicable laws or regulations

Any updated version will be published on Sadhnastore.com with a revised Last Updated date.

18. Last Updated